POLICIES & TERMS

PRIVACY POLICY

PacificLight is committed to safeguarding your personal data. We respect the privacy of your personal data and do not collect information about you without your knowledge.

This privacy policy explains how we, PacificLight and its affiliates, collect, retain, use, and disclose your personal data.

GENERAL PUBLIC

Personal data refers to any information about a person from which such person can be identified. It includes all personal data provided in any feedback or enquiries submitted online or in physical form.

You have choices regarding our collection, use, or disclosure of your personal data. By voluntarily submitting your personal data to us, you accept this Privacy Policy and expressly agree to the collection, retention, usage, and disclosure of information with our affiliates and third-party service providers for the following purposes:

 
  • i. for the reason you have provided it to us (e.g. to respond to your query);
  • ii. to verify your identity;
  • iii. for the marketing of our products and services that we provide and information regarding our company, such as promotions and events;
  • iv. for law enforcement purposes;
  • v. for the purpose of audits and/or the improvement of internal processes; and/or
  • vi. for the purpose of complying with a legal requirement.

We also collect and store information on your preferences by way of cookies when you visit our website. Please refer to the section below on cookies.

When you submit personal data to us which is not your own, you confirm that you have the authority at law, whether as a parent, guardian, or an authorized person, to submit such personal data on behalf of the individual that such personal data pertains to.

We may collect, use, or disclose personal data of individuals under exception from the PDPA if necessary. You shall ensure that all personal data submitted to us is complete, accurate, true, and correct. If there is a change to any personal data, including your contact information such as your home address, email address or telephone number, please promptly update us of the change via email to [email protected].

A cookie is a small text file placed on your computer’s hard disk. Cookies are used to improve our website’s functionality by gathering and storing information about user preferences, which helps us to serve you better. You may disable cookies by changing the setting on your browser. However, if you disable cookies, you may not be able to access, or use, certain features on our website.

We take reasonable measures to safeguard your personal data in our possession from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

You should however be aware that no method of transmission over the internet or method of electronic storage is completely secure. Whilst security cannot be guaranteed, we strive to protect the security of your information and constantly review and enhance our information security measures.

This website may contain links to third-party websites where the data protection and privacy practices may be different from ours. We are not responsible for the privacy policies and practices of other websites, and we encourage you to refer to the privacy statement of these websites.

We shall only retain your personal data as long as there are continuing purpose(s) for doing so. Where such purposes no longer exist, we shall cease to retain your personal data by either deleting or anonymising your personal data.

We generally do not transfer your personal data overseas. However, if we do so, we shall obtain your consent for the transfer to be made and will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Please contact our Data Protection Officer at [email protected] if you would like to:

  • (1) enquire on this policy;
  • (2) withdraw your consent to any use of your personal data; and/or
  • (3) obtain access to and make corrections to your personal data, update your personal information with us, or wish to make an application concerning your personal information.

You may withdraw your consent for us to collect, use or disclose your personal data for any, or all, of the purposes listed above by giving us reasonable notice to process your request and for us to notify you of any consequences of your withdrawal.

If withdrawing your personal data affects our ability to respond or address the issue for which you have contacted us, we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing to our Data Protection Officer.

Please note that despite your withdrawal of consent, we may be required to retain, use, and/or disclose your personal data where such collection, use and disclosure without consent is permitted, or required, by laws.

We may amend this Privacy Policy from time to time, and we shall post the amended policy on our website. We encourage you to check the latest version of this Privacy Policy regularly.

LAST UPDATED: 26 March 2026