PacificLight | Billing and Payment

SUPPORT

BILLING & PAYMENT

FORMS
ONLINE

PAYMENT METHODS

PacificLight provides various payment method for our customers.

GIRO1

Set up GIRO application through DBS or UOB internet banking. Select “PACIFICLIGHT ENERGY PTE LTD” under billing organisation and indicate the preferred payment limit.

Your monthly payment will automatically be deducted from your bank account on the bill due date. If the day falls on a weekend, bank or public holiday, the payment deduction will occur on the next working day.

  1. Apply via DBS; or
  2. Apply via UOB; or
  3. Mail the original completed GIRO application form to PacificLight
Recurring Credit Card Payment2

For a worry-free and convenient approach that reduces the risk of late payment, set up your monthly recurring payment arrangement with locally issued Visa / Mastercard / AMEX credit cards.

Your monthly payment will automatically be charged to your card account on the bill date and you only need to pay your bills by your card statement due date. Ensure sufficient funds/credit limit in the selected bank account/card.

  1. Set up recurring bill payment online; or
  2. Complete this form and return to us via email / WhatsApp
Local Funds Transfer

Local funds transfer is available to Maybank / UOB personal banking account holders. Register your bill details and proceed to Transfer. Select “PACIFICLIGHT ENERGY PTE LTD (RESIDENTIAL)” under the list of corporations and enter the bill details before confirming the transaction.
PayNow

Use PayNow to pay your bills at ease!

  1. Scan the QR code as shown in the bill, enter amount payable and PLE account number to pay; or
  2. PayNow to UEN ID “200211051NUOB” and enter PLE account number in the Bill Reference column

PayNow is available in the banking apps of Bank of China, Citibank, DBS/POSB, HSBC, ICBC, Maybank, OCBC, Standard Chartered Bank, and UOB.
Credit Card
ATM/Debit Card
In Person

Pay bills at the payment kiosk.

  • AXS stations (accept NETS and Debit Card with minimum of $5 per transaction)

Note:

  • 1Processing time for online GIRO application takes about 2 weeks while application via hardcopy takes about 4 to 6 weeks from the date of receipt. PacificLight will notify you via email or SMS on the status of your GIRO application as informed by the bank.
  • 1GIRO arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 3 consecutive billing cycle. A deduction failure fee of $1.09 (incl. of 9% GST) will be levied on each GIRO deduction failure.
  • 2The processing of application of recurring credit card bill payment will require 1-2 weeks and is subjected to bank’s discretion. PacificLight will notify you via email or SMS upon successful setup of your credit card recurring bill payment application.
  • 2Recurring payment arrangement by credit card will be terminated after two consecutive deduction failures, or if the declined reason is due to lost or invalid card. A deduction failure fee of $1.09 (incl. 9% GST) will be levied on each recurring card deduction failure.
  • 2Only accept locally issued Visa / Mastercard / Amex credit cards.
  • 3DBS/POSB Mastercard, Citibank Mastercard and OCBC Mastercard.

FREQUENTLY ASKED QUESTIONS

Yes. Simply call us at 6266 1188 at least 5 working days before the next deduction date. You should also inform your bank to stop the GIRO payment.

  • Deduction amount has exceeded the limit set
  • Incoming funds not cleared
  • Existing GIRO arrangement is terminated on the bank's end

Due to the Bank Secrecy Act, banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

Customers who make full and prompt payment on or before the invoice due date will enjoy 5% Prompt Payment Discount (PPD). The discount will be reflected in the subsequent bill. Should you be unable to make full and prompt payment, the discount will not be reflected in the subsequent bill. The first bill will not reflect the Prompt Payment Discount as there is no prior payment record. To enjoy PPD monthly, you can set up recurring credit card payment with VISA/Mastercard/AMEX credit cards. Prompt Payment Discount is only applicable to the Classic 60 Plan.

In most cases, the card is either declined or the customer has reported the loss of a card.

You can re-establish the recurring payment arrangement by setting up a different credit card in one of the following options:

  • Set up Recurring Bill Payment online; or
  • Complete this form and return to us via email / WhatsApp.

If your existing credit card is due to expire soon, upon receipt of your new credit card with new expiry date, you can setup your new card online to ensure no disruption to your payment arrangement.
We encourage option 1 as your online submission allows for automated tokenisation at our payment gateway and registration of your new payment arrangement without any human intervention. The automated tokenisation process is a safety measure that helps to keep your card number away from our knowledge.

You can call in to our customer service hotline at 6266 1188 or check your balance on the customer portal online (if you have signed up for).

You have to make full payment on the total amount stated within 14 days from the bill date.
If you have opted to make monthly payments by Recurring Card Payments method, your monthly payment will automatically be charged to your card on the bill date and you only need to pay your bills by your card statement's due date. Do ensure sufficient funds/credit limit in the selected bank account/card.

Your billing cycle with PacificLight will be assigned by SP Group.

Last Updated: 6 March 2024