SUPPORT

PAYMENT

Switching over to PacificLight does not require you to change your current meter (Cumulative Meter), unless you are signing up for our Save While Sleeping plan.

GIRO FORM

CREDIT CARD RECURRING FORM

PAYMENT METHODS

PacificLight provides multiple ways for you to make payment. Click on your preferred method for more details.

GIRO1

Get your GIRO application started!

  1. Download the GIRO form here.
  2. Mail the original copy to PacificLight Energy Pte Ltd.
  3. If you are a UOB bank account holder, you can apply for monthly GIRO via internet banking.

Once your GIRO application is approved by your bank (usually 4-6 weeks upon receipt of your form), a system-generated notification will be sent to you.

Your monthly payment will automatically be deducted from your bank account on the bill due date. If that day falls on a weekend, bank holiday or public holiday, your payment date will occur on the next working day.

Payment by Recurring Credit Card2

For a worry-free and convenient approach that reduces the risk of late payment, set up your monthly recurring PacificLight bill payment with Visa / MasterCard credit cards. You’ll even earn reward points!

  1. Download and complete this form
  2. Mail it back to PacificLight

Your monthly payment will automatically be charged to your credit card account and you only need to pay your bills by your card statement due date.

Credit Card
  • Log in to the MyBill
  • AXS e-Station & m-Station3
ATM/Debit Card
MyBill

Simply log in to MyBill to make payment via Credit Card or eNETS Internet Banking. (Only locally-issued Visa/ MasterCard are accepted.)

Internet Banking

For UOB account holders, you can make payment conveniently anytime, anywhere. Log in to your Internet Banking, select Billing Organization “PacificLight Energy Pte Ltd” and complete the details for payment.

In Person

You may pay your bills over the counter at all Singapore Post Offices by cash or NETS.

Cheque

For cheque payment, please cross the cheque and make it payable to “PacificLight Energy Pte Ltd”. Indicate your name, PacificLight account number(s) and invoice number(s) on the back of the cheque and mail it to 8 Jurong Town Hall Road, The JTC Summit #12-01/06 Singapore 609434

Note:

  • 1PacificLight will notify you via email on the status of your GIRO application as informed by the bank.
  • 1UOB bank account holders who applied for GIRO via Internet Banking will have their application processed within 5 business days.
  • 1GIRO arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 3 consecutive billing cycle.
  • 2The processing of application of recurring credit card bill payment will require 3 weeks and is subjected to bank’s discretion. PacificLight will notify successful of setting up credit card recurring bill payment application via email or SMS.
  • 2Recurring credit card bill payment arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 3 consecutive billing cycle.
  • 2All credit card / debit card must be locally issued Visa/MasterCard.
  • 3DBS/POSB MasterCard, Citibank MasterCard and OCBC MasterCard

FREQUENTLY ASKED QUESTIONS

Yes. Simply call us at 6266 1188 at least 5 working days before the next deduction date. You should also inform your bank to stop the GIRO payment.

  • Deduction amount has exceeded the limit set
  • Incoming funds not cleared
  • Existing GIRO arrangement is terminated on the bank's end

Due to the Bank Secrecy Act, banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

Customers who make full and prompt payment on or before the invoice due date will enjoy 5% Prompt Payment Discount. The Discount will be reflected in the subsequent bill. Should you be unable to make full and prompt payment for any bill, the Discount will not be reflected in the subsequent bill. The first bill will not reflect the Discount as there is no prior payment record.  

In most cases, the card is either declined or the customer has reported the loss of a card.

Call in to our customer service hotline at 6266 1188.

You can make payment within 14 calendar days from bill date.

Your billing cycle with PacificLight will be assigned by SP Group.