PacificLight provides multiple ways for you to make payment. Click on your preferred method for more details.
Get your GIRO application started!
Once your GIRO application is approved by your bank (usually 4-6 weeks upon receipt of your form), a system-generated notification will be sent to you.
Your monthly payment will automatically be deducted from your bank account on the bill due date. If that day falls on a weekend, bank holiday or public holiday, your payment date will occur on the next working day.
|Payment by Recurring Credit Card2|
For a worry-free and convenient approach that reduces the risk of late payment, set up your monthly recurring PacificLight bill payment with locally issued Visa / Mastercard / AMEX credit cards. You’ll even earn reward points!
Your monthly payment will automatically be charged to your card account on the bill date and you only need to pay your bills by your card statement due date.
For recurring bill payment arrangements, please ensure that there are sufficient funds/credit limit in your bank account/card.
Use PayNow to pay your bills in 3 easy steps!
PayNow is available in the banking apps of : Bank of China, Citibank, DBS/ POSB, HSBC, ICBC, Maybank, OCBC, Standard Chartered Bank, and UOB.
You may pay your bills over the counter at all Singapore Post Offices by cash or NETS.
With the heightened COVID-19 measures in place, please do not send us cheque but use other online payment methods as mentioned above.
With heightened COVID-19 measures, SP Services (SPS) will also suspend manual reading of all utility meters (electricity, water and gas) meters during this period. As such, for electricity consumers who are on cumulative meters, the electricity consumption for billing will be based on estimated consumption. Consumers are encouraged to perform self-reads via SP mobile app or whatsapp to 8266 1866.
Yes. Simply call us at 6266 1188 at least 5 working days before the next deduction date. You should also inform your bank to stop the GIRO payment.
Due to the Bank Secrecy Act, banks will not disclose the actual reason to us. Please contact your bank directly to find out more.
Customers who make full and prompt payment on or before the invoice due date will enjoy 5% Prompt Payment Discount (PPD). The discount will be reflected in the subsequent bill. Should you be unable to make full and prompt payment, the discount will not be reflected in the subsequent bill. The first bill will not reflect the Prompt Payment Discount as there is no prior payment record. To enjoy PPD monthly, you can set up recurring credit card payment with VISA/Mastercard/AMEX credit cards.
* With effect from 1 Mar 2019, Prompt Payment Discount is only applicable for Super Saver 36M plan.
In most cases, the card is either declined or the customer has reported the loss of a card.
You can call in to our customer service hotline at 6266 1188 or check your balance on the customer portal online (if you have signed up for).
You can make payment within 14 calendar days from bill date.
Your billing cycle with PacificLight will be assigned by SP Group.