BILLING & PAYMENT

GIRO FORM

RECURRING CREDIT CARD FORM

PAYMENT METHODS

PacificLight provides multiple ways for you to make payment. Click on your preferred method for more details.

GIRO1

Set up your GIRO application online!

You can set up GIRO through your DBS or UOB internet banking to make seamless payment. Select “PACIFICLIGHT ENERGY PTE LTD” under billing organization and indicate the preferred payment limit.

Your online GIRO application will be approved instantaneously by your bank, and a system-generated notification will be sent to you.

Your monthly payment will automatically be deducted from your bank account on the bill due date. If that day falls on a weekend, bank holiday or public holiday, your payment date will occur on the next working day.

  1. Apply via DBS here
  2. Apply via UOB here
Payment by Recurring Credit Card2

For a worry-free and convenient approach that reduces the risk of late payment, set up your monthly recurring PacificLight bill payment with locally issued Visa / Mastercard / AMEX credit cards. You’ll even earn reward points!

  1. Download and complete this form
  2. Email or Whatsapp to PacificLight

Your monthly payment will automatically be charged to your card account on the bill date and you only need to pay your bills by your card statement due date.

For recurring bill payment arrangements, please ensure that there are sufficient funds/credit limit in your bank account/card.

Local Funds Transfer

You can also make payments via funds transfer at your convenience with UOB ibanking. Register your bill details and proceed to Transfer. Select “PACIFICLIGHT ENERGY PTE LTD” under the list of corporations and enter the bill details before confirming the transaction. You are required to authenticate using a one-time password (OTP) from either security token or SMS.

PayNow

Use PayNow to pay your bills in 3 easy steps!

  1. Log in to your bank’s mobile banking app.
  2. Scan the QR code (as shown on your bill) using your bank’s app.
  3. Check the amount to pay and PLE account number, then confirm the transfer.

PayNow is available in the banking apps of : Bank of China, Citibank, DBS/ POSB, HSBC, ICBC, Maybank, OCBC, Standard Chartered Bank, and UOB.

Credit Card
  • AXS e-Station & m-Station3
ATM/Debit Card
In Person

You may pay your bills over the counter at all Singapore Post Offices by cash or NETS.

Cheque

With the heightened COVID-19 measures in place, please do not send us cheque but use other online payment methods as mentioned above.

Note:

  • 1PacificLight will notify you via email or SMS on the status of your GIRO application as informed by the bank.
  • 1GIRO arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 3 consecutive billing cycle.
  • 2The processing of application of recurring credit card bill payment will require 1-2 weeks and is subjected to bank’s discretion. PacificLight will notify you via email or SMS upon successful setup of your credit card recurring bill payment application.
  • 2Recurring credit card bill payment arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 3 consecutive billing cycle.
  • 2Only accept locally issued Visa / Mastercard / Amex credit cards.
  • 3DBS/POSB Mastercard, Citibank Mastercard and OCBC Mastercard

FREQUENTLY ASKED QUESTIONS

With heightened COVID-19 measures, SP Services (SPS) will also suspend manual reading of all utility meters (electricity, water and gas) meters during this period. As such, for electricity consumers who are on cumulative meters, the electricity consumption for billing will be based on estimated consumption. Consumers are encouraged to perform self-reads via SP mobile app or whatsapp to 8482 8636.

Yes. Simply call us at 6266 1188 at least 5 working days before the next deduction date. You should also inform your bank to stop the GIRO payment.

  • Deduction amount has exceeded the limit set
  • Incoming funds not cleared
  • Existing GIRO arrangement is terminated on the bank's end

Due to the Bank Secrecy Act, banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

Customers who make full and prompt payment on or before the invoice due date will enjoy 5% Prompt Payment Discount (PPD). The discount will be reflected in the subsequent bill. Should you be unable to make full and prompt payment, the discount will not be reflected in the subsequent bill. The first bill will not reflect the Prompt Payment Discount as there is no prior payment record. To enjoy PPD monthly, you can set up recurring credit card payment with VISA/Mastercard/AMEX credit cards.

* With effect from 1 Mar 2019, Prompt Payment Discount is only applicable for Super Saver 36M plan.

In most cases, the card is either declined or the customer has reported the loss of a card.

You can call in to our customer service hotline at 6266 1188 or check your balance on the customer portal online (if you have signed up for).

You can make payment within 14 calendar days from bill date.

Your billing cycle with PacificLight will be assigned by SP Group.