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Since 1 May 2019, the electricity market in Singapore has fully deregulated. Most households in Singapore have the choice and flexibility to choose a price plan from a retailer that best suits their needs. Read more about the OEM here.
There are no charges for switching over to PacificLight. Security Deposit will be collected upon the first bill. However, the Security Deposit will be waived when customers make monthly payment via recurring VISA/ Mastercard / Amex card deductions.
It refers to money collected by PacificLight as a credit to offset any non-payment of bill.
We use the national statistics for electricity usage of each housing type to derive the equivalent of 2 months bill amount.
Your Security Deposit will be refunded to you within 1 month of closing your PacificLight account.
Yes, you can. All you need is a valid work permit that is not expiring within the next 6 months.
Please prepare your latest SP or current Retailer bill and SP account number before starting the sign-up process. Your SP account number can be found at the top right corner of your monthly SP Group bill.
You will need to set up an account with SP Group, and use the SP account number to sign up online via our website or let our customer service agent assist you via our hotline.
The contract takes immediate effect upon sign up. Upon sign up, we will send you the contract via email or post mail which will indicate the supply start date. You will also receive an email or SMS confirmation once supply with PacificLight has begun.
If you are not subscribed to our recurring credit card payment method, we will need to maintain a security deposit amount in your electricity account of not more than 2 times of your average bill amount. You will see a deposit top-up amount billed to you if your current deposit amount is insufficient.
To avoid any deposit top-up, we encourage you to subscribe to our recurring credit card payment method at https://pacificlight.com.sg/setup-card/ and ensure that there are sufficient funds/credit limit in your card account.
We calculate the Security Deposit top-up amount based on the last 12 continuous months of electricity bills issued in your account. If there are less than 12 continuous months of electricity bills issued, we will derive the amount based on the average monthly electricity charges for that period.
Last Updated: 24 September 2021