SWITCHING OVER

Since 1 May 2019, the electricity market in Singapore has fully deregulated. Most households in Singapore have the choice and flexibility to choose a price plan from a retailer that best suits their needs. Read more about the OEM here.

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SECURITY DEPOSIT

There are no charges for switching over to PacificLight. Security Deposit will be collected upon the first bill. However, the Security Deposit will be waived when customers make monthly payment via recurring VISA/ Mastercard / Amex card deductions.

WHAT IS IT?

It refers to money collected by PacificLight as a credit to offset any non-payment of bill.

HOW IS IT CALCULATED?

We use the national statistics for electricity usage of each housing type to derive the equivalent of 2 months bill amount.

CAN I GET IT BACK?

Your Security Deposit will be refunded to you within 1 month of closing your PacificLight account.

THE SWITCHING PROCESS

FREQUENTLY ASKED QUESTIONS

Yes, you can. All you need is a valid work permit that is not expiring within the next 6 months.

Please prepare your latest SP or current Retailer bill and SP account number before starting the sign-up process. Your SP account number can be found at the top right corner of your monthly SP Group bill.

You will need to set up an account with SP Group, and use the SP account number to sign up online via our website or let our customer service agent assist you via our hotline.

The contract takes immediate effect upon sign up. Upon sign up, we will send you the contract via email or post mail which will indicate the supply start date. You will also receive an email or SMS confirmation once supply with PacificLight has begun.