SUPPORT

SWITCHING OVER

From April 2018, households and small businesses in Jurong can choose to buy electricity from a retailer of their choice during the Open Electricity Market (OEM) soft launch period. This will cater to residential consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64 and will be notified by EMA in Q1 2018. Read more about the OEM here.

The full launch of the OEM is expected to extend to the rest of Singapore in the second half of 2018.
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Singpost @ Jurong Point from 1 Apr – 30 Jun, every Wed – Sun, 10am – 8pm

SECURITY DEPOSIT

There are no charges for switching over to PacificLight. Security Deposit will be collected upon first bill.

WHAT IS IT?

It refers to money collected by PacificLight as a credit to offset any non-payment of a bill.

HOW IS IT CALCULATED?

We use the national statistics for electricity usage of each housing type to derive the equivalent of 2 months bill amount.

CAN I GET IT BACK?

Your Security Deposit will be refunded to you within 1 month of closing your PacificLight account.

THE SWITCHING PROCESS

FREQUENTLY ASKED QUESTIONS

Yes, you can. All you need is a valid pass that is not expiring within the next 6 months.

You need to be an existing SP Group account holder. Prepare your NRIC and your SP Group account number before starting the sign-up process. This account number can be found at the top right corner of your monthly SP Group bill.

During this OEM soft launch period, only existing premises in the Jurong area (postal codes starting with 60, 61, 62, 63, 64) with an SP Group account will be eligible.

You will still need to set up an account with SP Group, and use the SP account number to sign up online via our website or let our customer service agent assist you via our hotline.

Once you have signed up with PacificLight, we will send you the contract via email or post mail which will indicate the start date. We will send you an email or SMS to notify you of the supply turn-on date. That supply turn-on date will be start date of your contract.