SUPPORT

UNDERSTANDING MY BILL

Click on the tab below to understand every aspect of your bill.

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  • 1Your unique statement number for this invoice issued by us.
  • 2Your account number with SP Group. (only for internal reference)
  • 3Your account number with PacificLight Energy Pte Ltd.
  • 4This is the total amount payable for the current month and the payment due date.
  • 5Billing/Correspondence Address. Please provide the billing address if it differs from the premise address.
  • 6This is the premise address where electricity is supplied to.
  • 7The billing period, date of the bill, your account type, amount of deposit and your contract end date are provided here.
  • 8The bar graphs reflect your electricity consumption, which you can monitor your usage pattern.
  • 9The calculation is based on the estimated usage based on previous months’ actual readings. Meter readings are provided by SP Group.
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  • 10It shows any balance brought forward from the previous month and the total amount payable for the month.
  • 11It shows the number of units of electricity you have used in the billing period.
  • 12Price plan that you have signed up for.
  • 13Electricity tariffs are regulated by the Energy Market Authority (EMA) and revised quarterly to reflect the actual cost of electricity.
  • 14Base discount/energy rate that will be billed every month under your contracted price plan.
  • 15Get $1 dollar off your monthly bill when you opt for paperless bill.
  • 16Display of promotional rebate off bill.
  • 17You can find the necessary contact numbers for any queries or emergencies.
  • 18All payment options available and you may choose one that is most convenient for you!
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  • 1First month bill.
  • 2Second month bill that reflects PPD (Prompt Payment Discount).
  • 35% off previous invoiced electricity charge if previous bill has been paid in full by due date.
  • 4Illustration of how the calculation is derived.

LAST UPDATED: September 2018