SUPPORT

UNDERSTANDING MY BILL

Click on the tab below to understand every aspect of your bill.

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  • 1Your account number with PacificLight Energy Pte Ltd.
  • 2Your unique statement number for this invoice issued by PacificLight.
  • 3This is the total amount payable for the current month and the payment due date.
  • 4This is the billing address of your premise.
  • 5This is the premise address where electricity is supplied to.
  • 6Your account number with SP Group. (only for internal reference)
  • 7The billing period, date of the bill, your account type, amount of deposit and your contract end date are provided here.
  • 8Track your electricity consumption patterns using this bar graph.
  • 9Calculations are based on projected usage derived from previous months' actual meter readings, which are furnished by SP Group.
  • 10This section indicates any outstanding balance carried over from the prior billing period, along with the cumulative amount payable for the current month.
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  • 11This is the electricity consumption for the billing period.
  • 12Price plan that you have signed up for.
  • 13This column shows the electricity rate.
  • 14Base discount/energy rate that will be billed every month under your contracted price plan.
  • 15You can find the necessary contact numbers for any queries.
  • 16Choose a payment option that is most convenient for you.
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  • 11This is the electricity consumption for the billing period.
  • 12Price plan that you have signed up for.
  • 13The breakdown of the 3 tiered rates and electricty usage you have consumed.
  • 14A one-time meter installation fee for unique price plans.
  • 15You can find the necessary contact numbers for any queries.
  • 16Choose a payment option that is most convenient for you.
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  • 11This is the electricity consumption for the billing period.
  • 12Price plan that you have signed up for.
  • 13The breakdown of the 2 tiered rates and electricty usage you have consumed.
  • 14You can find the necessary contact numbers for any queries.
  • 15Choose a payment option that is most convenient for you.
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  • 1First month bill.
  • 2Receive a referral rebate for every successful referral code applied.
  • 3Second month bill that reflects PPD (Prompt Payment Discount).
  • 45% off previous invoiced electricity charge if previous bill has been paid in full by due date.
  • 5Illustration of how the calculation is derived.

LAST UPDATED: 14 March 2024