SUPPORT

METER

Switching over to PacificLight does not require you to change your current meter (Cumulative Meter), unless you are signing up for our Save While Sleeping plan1.

MANUAL METER

Most residential premises are using manual meters. SP Group sends meter readers to your premises to record your electricity usage on a bi-monthly basis. On the month where the meter is not read, SP Group will use an estimated usage. Our plans, Stick To It and Confirm Save works absolutely fine with manual meters.

SMART METER

The Smart Meter allows electricity consumption to be measured and read remotely at half-hourly intervals. This means meter readers will not need to go to your premises, and there will be no more estimation of your electricity consumption.

There are two types of Smart Meters — single-phase and three-phase — that depend on your premises’ voltage intake level. Residential consumers typically require single-phase Smart Meters.

To install a Smart Meter, there will be one-time fee of $40 (before gst) per meter per installation.

1 With the Save While Sleeping plan, your hourly usage needs to be tracked by a Smart Meter which measures your electricity consumption every half-hour.

FREQUENTLY ASKED QUESTIONS

There will be no disruption to electricity during the installation of Smart Meters.

No, there is no need for a telephone line.

Yes, you can continue to submit self-read meter to SP Group, and SP Group will be responsible for sending the data to PacificLight for billing. You can submit self-reads through SP’s website, email, Automated Phone System (“APS”) and WhatsApp.

Consumers will be given 3 calendar days before 5pm from next bill date to submit self-reads for the purpose of billing on months where the meter is not read. For example, if your bill date falls on 6 Jan 2018, you are to submit your latest meter reading to SP group between 3 Feb and 5 Feb 2018, 5pm in order to receive an accurate February bill.

Contact PacificLight at 6266 1188 and we will liaise with SP Group for you.