GENERAL FAQ

You will now receive your electricity bills from PacificLight, and continue to be billed by SP Group for your gas, water usage and/or refuse collections.

All registration and account closure fees with PacificLight are currently waived. However, if you request to close your account before your contract expires, then an early exit penalty will be imposed.

Supply turn-off is managed by SP Group as they are the appointed licensee for metering and electricity distribution network. PacificLight can facilitate a supply turn-off with SP Group on behalf of our customers. The fee of $10 imposed by SP Group will be passed on to you.

Yes, you are allowed to switch back to buy electricity from SP Group at the regulated tariff at the end of your contract.

Raise your request via any of the following channels and our Customer Service Agent will be in touch with you within 3 business days:

Kindly note that if you request for a switch-back before the expiry of your contract, an early exit penalty will be imposed.

They are scaling factors applied at the point of metering for network and transformer losses. You can visit www.openelectricitymarket.sg for more information.

It will be applied on your usage in the following manner:
Usage read from your meter (in kWh) x TLF = Billable usage

No problem, simply follow the 3 steps below:

Step 1: You will need to open an SP utilities account for the new premise (including electricity).

Step 2: Call us at 6266 1188 or drop us an email to [email protected] for us to assist you in activation of the new account for your new premise. The account closure for your old premise can be done in tandem with the new account activation, at the same time, we will assist you in the re-application for your GIRO/recurring card payment. Waiver of early termination charge for the old premise will be granted upon successful activation of your new account. Do note that the account closure will take at least 8 working days from the date of request.

Our customer service agent will process your requests and inform you when done.

Do note that the account closure fee of $10 (before GST) imposed by SP Group will be billed to you.