Traditional hard-copy GIRO applications take 6 to 8 weeks to process. With eGIRO, the application can be completed in a few minutes, and approval is typically processed within 2 to 3 business days.

Find out more from The Association of Banks in Singapore.

• Corporate customers with a bank account from the eGIRO participating bank and a registered business under a valid UEN.
• Individual customers with accounts held in their personal name and registered business using NRIC must use the hard-copy GIRO form.

No. eGIRO instructions must be set up through PacificLight's eGIRO application page.

You may apply for GIRO using the hard copy application form, which the process will take about 6 to 8 weeks to complete. Alternatively, you may use other payment methods offered by PacificLight.

No, there are no charges for setting up an eGIRO arrangement.

Yes. eGIRO adheres to strict standards established by ABS, MAS and participating banks. All payments are encrypted and can only be accessed by authorised parties.

Customers must log in to the PacificLight's eGIRO application page and authenticate their details before submitting the application.

• Corporate accounts with maker-checker setup
  The Corporate Authoriser must approve the application in the bank portal within 48 hours, or the application will expire. A new application will then be required.
• Individual or single-authoriser corporate accounts
  The bank generally approves the application within minutes of receiving the completed submission.

• Visit PacificLight's eGIRO application page.
• Authenticate your company details.
• You will be redirected to your bank’s online banking page.
• Log in to the ibanking, select your bank account, and (optionally) set a payment limit. Ensure the payment limit is sufficient to cover at least 2 months of electricity bills to avoid deduction failure fees if the payment limit is set too low.
• Review your bank’s terms and conditions.
• Submit and authorise the application using a One-Time Password (OTP).
• You will receive an email notification to state the status of the application.

• Authorisation: Corporate accounts requiring approvals must ensure approvals are completed within 48 hours.
• Verify Payment Dates: Be aware of your payment deduction dates to avoid missed payments.
• Maintain Sufficient Funds: Ensure your account has sufficient funds on the invoice due date to prevent failed transactions.
• Monitor Transactions: Periodically check your bank account to ensure that payments are being processed correctly.

Yes. This field is optional for some banks. If you choose to set a limit, ensure it covers at least 2 months of your electricity bill to prevent deduction failures and fees. You may also consider setting a higher limit to accommodate fluctuations in your electricity usage and avoid deduction failure fees if the limit is set too low.

While possible, it is not recommended. Setting an end date may disrupt your bill payments and leads to missed or delayed deductions, which can result in late fees and deduction failure fees. Furthermore, if you have a future renewal contract, an expired end date may interrupt the payment process and require you to set up a new eGIRO arrangement.

Yes. You can submit separate eGIRO applications for each unique PacificLight account number.

You may want to clear your browser cache and try setting up again. If an error occurs, an error code and transaction number will be generated. You can email the error code and transaction number to [email protected] for assistance.

If you need immediate assistance, feel free to contact our Customer Service at 6266 1188 or email us at [email protected] during office hours (Monday to Friday 9am to 6pm, excluding public holidays).

Most banks will notify you via email or SMS once your eGIRO application is approved. You will also receive a confirmation email from PacificLight.

If your application is rejected, you will receive an email stating the reason. You will then need to submit a new eGIRO application.

Your bank may charge a fee for the failed transaction. PacificLight will also levy a S$1.00 (exclusive of GST) fee for each deduction failure.

To avoid payment disruptions, do ensure your account has sufficient funds before the invoice due date.

To request for termination, please email [email protected].

Before terminating your eGIRO arrangement, ensure that all outstanding payments to PacificLight are settled to avoid late fees. If you have a future renewal contract, terminating your eGIRO may disrupt the payment process and require you to set up a new eGIRO arrangement.

No. The hard-copy GIRO option remains available, but eGIRO is recommended for its seamless setup, enhanced security, and faster processing time.