SUPPORT

U-SAVE

U-Save rebate is one of three components under the permanent GST Voucher scheme that helps HDB households offset part of their utilities bills, and lowers overall household expenses. You may visit here for more information.

FREQUENTLY ASKED QUESTIONS

Only HDB households are eligible for the GST Voucher - U-Save.

To receive the GST Voucher – U-Save (which will be credited to your HDB flat’s utilities account), your household has to fulfil the following conditions:

  • If your flat is not rented out, there must be at least one Singapore citizen owner or occupier; or
  • If you rent an entire flat, there must be at least one Singapore citizen tenant;

AND

  • If your flat is not rented out, all owners and essential occupiers must not own or have any interest in more than one property; or
  • If you rent an entire flat, all tenants must not own or have any interest in more than one property

Each flat will receive only 1 GST Voucher – U-Save benefit, based on the HDB flat type. (Sample table below)

HDB Flat Type (A)
Regular GSTV – U-Save 		(B)
GSTV – U-Save Special Payment 		(A)+(B)
Total GSTV – U-Save for FY2021
Paid over four payments in April 2021, July 2021, October 2021 and January 2022 Paid over two equal payments in April 2021 and July 2021
1-and 2-room $395 +$200 $595
3-room $355 +$180 $535
4-room $315 +$160 $475
5-room $275 +$140 $415
Executive / Multi-Generation $235 +$120 $355

*As part of Budget 2021’s enhanced package, eligible households will receive a one-off GST Voucher – U-Save Special Payment on top of their regular GST Voucher – U-Save. Households with five or more members will receive an additional GST Voucher – U-Save rebate. This initiative would allow eligible households to receive up to 2.5 times their regular GST Voucher – U-Save rebate in FY2021.

For more information on the GST Voucher – U-Save, you can email [email protected] or call 6671 7117 (Mon-Fri: 8.30am–5.30pm).

No sign-up is required for the GST Voucher – U-Save. GST Voucher – U-Save payments will be credited automatically to the utilities account of the household. Each flat will receive only one (1) benefit (i.e. GST Voucher − U-Save, GST Voucher – U-Save Special Payment, and further GST Voucher – U-Save), based on eligibility and the HDB flat type.

The GST Voucher – U Save is disbursed to eligible households on a quarterly basis;
For instance, April 2021, July 2021, October 2021 and January 2022.

Any unused GST Voucher – U-Save will continue to be rolled over to help offset your household’s utility bills for the following months. It will lapse only when your household’s utilities account is closed.

The GST Voucher – U-Save cannot be encashed because it is only meant to directly offset a household’s utilities expense and not other expenses. Any unused GST Voucher – U-Save will be rolled over to help offset your household’s utilities bills for the following months or returned to the Ministry of Finance (MOF) when your utilities account is closed.

Yes, you can offset your electricity charges with U-Save rebates after switching to PacificLight. Your U-Save rebates will first be used to offset your SP Group bill for non-electricity charges like water, gas and refuse collection. The U-Save rebates used to offset your electricity charges depends on the timing of your electricity bill and payment arrangement with us. Thus, the charges may only occur in subsequent months.

  • Your U-Save rebates will first be used to offset your SP Group bill for non-electricity charges like water, gas and refuse collection.
  • The remaining U-Save rebates will be used to offset your electricity charges with PacificLight. The deduction depends on the timing of your electricity bill and payment arrangement with us. Thus, the charges may only occur in subsequent months.
  • Your electricity bill will reflect the amount of U-Save rebates used to offset your electricity charges from PacificLight or SP Group. If the U-Save rebates are not reflected correctly, please contact us for the necessary adjustments.

If you are eligible for U-Save rebates, we will reflect the remaining U-Save rebate amount for offsetting your electricity charges according to the rebate amount provided by SP Group. Should you notice that the remaining rebate amount is less than your entitlement under the GST Voucher scheme, this is because SP Group has utilised the U-Save rebate against your other utilities charges which should be reflected in their bill to you.

Should you notice any discrepancies in the U-Save rebate reflected in our bill to you, do email us at [email protected] with a copy of your SP Group bill reflecting the U-Save rebate amount, and we will seek clarification on the discrepancy with SP Group. We will revert to you as soon as we receive a reply from them.

A part of the GST Voucher scheme, U-Save rebates are introduced by the Singapore Government for eligible residential consumers to offset their utilities bills. The Ministry of Finance (MOF) has appointed SP Group to manage the U-Save scheme. Therefore, for consumers who have switched out from SP Group to an electricity retailer like PacificLight and being billed directly, we will coordinate with SP Group to claim and offset your outstanding electricity charges with U-Save rebates.

Last Updated: 19 December 2023