EMA FACT SHEET

FACT SHEET FOR STANDARD & NON-STANDARD PRICE PLAN

Note:

  • The Energy Market Authority requires the electricity retailer to provide you this Fact Sheet before you enter into an Electricity Supply Contract with the retailer. This Fact Sheet aims to provide you with key information about the contract.
  • The electricity retailer must answer any questions you have about the Fact Sheet. 
  • Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the GST. If there is any change to the GST rate during the contract duration, the electricity retailer reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate.

A. General Information

Name of Electricity Retailer:

PacificLight Energy Pte Ltd

Fact Sheet Version Date:

22 March 2019 

B. Electricity Price Plan Information

Name of Price Plan:

Stick To It 12m

Type of Price Plan (see footnote 1):

Standard

This is a Standard Price Plan. The electricity rate to be paid by you is:

Fixed price plan:

$0.1845/kWh

The electricity retailer must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (See footnote 2):

Incentives:

  • ONLINE EXCLUSIVE PROMO - $20.33 rebate on fifth month with PLEUOB19 and enjoy security deposit waiver when pay bills on recurring basis with UOB Cards plus receive up to 5% UOB One Card rebate with UOB One Card, refer to T&Cs; or
  • ONLINE EXCLUSIVE PROMO - $16.05 rebate on third month and receive FREE 3 months Go Select subscription on StarHub Go with PLESTARHUB15, refer to T&Cs; and/or
  • Sign up a new AMEX card & get an additional $80 rebate in PacificLight bill (new card) or pay via recurring AMEX card & get additional $40 credit in AMEX statement (existing card), refer to T&Cs; and/or
  • Stand a chance to win an iPhone XS when succesffuly sign up a plan from 1 Mar to 30 Jun 2019, refer to T&Cs; and/or
  • Stand a chance to win $388 Cash when pay PacificLight electricity bills with PayNow or GIRO, refer to T&Cs

Security Deposit Waiver:

  • Security Deposit waiver for monthly payments via recurring VISA /Mastercard /AMEX card deductions

PacificLight reserves the right to recover promotion value in the event of contract breach or replace promotion with another of similar value.

Contract Duration:

12 months

Automatic Renewal of Contract (see footnote 3): 

Yes: Renewed contract will remain as Standard Stick To It Plan with 12 months duration. Renewed electricity rate will be lower than the prevailing regulated tariff at renewal. All other fees will be the same or better than the existing rates.  

Advanced Meter Required (see footnote 4):

No

Direct Billing of Electricity Charges by the Retailer (see footnote 5):

Yes

C. Additional Fees or Charges for Electricity Services

One-Time Registration Fee:

Not applicable

Late Payment Charge:

1% per month of total outstanding

Early Termination Charge (see footnote 6):

HDB 1 and 2 Room: $60
HDB 3 Room: $90
HDB 4 Room: $110
HDB 5 Room: $130
HDB Executive, Jumbo, Multi-Gen, Condominium, Apartment or Shophouse: $160
Terrace: $270
Semi-Detached: $370
Bungalow: $780
Penthouse: $780
Dormitory (Single Unit): $100

Security Deposit (see footnote 7):

HDB 1 and 2 Room: $60
HDB 3 Room: $90
HDB 4 Room: $110
HDB 5 Room: $130
HDB Executive, Jumbo, Multi-Gen, Condominium, Apartment or Shophouse: $160
Terrace: $270
Semi-Detached: $370
Bungalow: $780
Penthouse: $780
Dormitory (Single Unit): $100

Any Other Fees and Charges (see footnote 8):

Other charges (only if applicable)

  1. Price plan change fee - $53.50 (clause 7.2c in T&C)
  2. Historical billing information request - $21.40 (clause 8.4 in T&C)
  3. Reprint and mailing of hardcopy bills - $2.14 per bill (clause 8.4 in T&C)

D. Bundled Product or Services (see footnote 9):

There are other products or services bundled with the electricity price plan:

No

If yes, the electricity retailer should specify below what are the bundled products or services. You should discuss the details with the electricity retailer such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services:

Not applicable

E. Footnotes

  • Please note the differences between a Standard Price Plan and Non-Standard Price Plan.

     

    Standard Price Plan

    Non-Standard Price Plan

    Electricity Rates

    Standard Price Plan

    • Inclusive of all applicable charges that vary according to the level of consumption.
    • Will not change throughout the contract duration.

    Non-Standard Price Plan

    • May not be inclusive of all applicable charges that vary according to the level of consumption.
    • May change in accordance with the terms and conditions of the contract.

    Other Fees and Charges

    Standard Price Plan

    • No recurring charges or fees throughout the contract duration.

    Non-Standard Price Plan

    • May include recurring charges or fees throughout the contract duration.

    Contract Duration

    Standard Price Plan

    • 6, 12 or 24 months.

    Non-Standard Price Plan

    • Not limited to 6, 12 or 24 months.

    Pricing Structure

    Standard Price Plan

    • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration; OR
    • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration.

    Non-Standard Price Plan

    • The electricity retailer may set its own pricing structure.

    More Information

    Standard Price Plan

    Non-Standard Price Plan

    • Visit the electricity retailer’s website to enquire on Non-Standard Price Plans.
  • The electricity retailer may offer you incentives if you contract for the electricity price plan. The incentives may include:
    • Free gifts, promotions, rewards or services; and/or
    • Conditional discount that reduces your electricity bill if you meet certain conditions.
  • A contract with automatic renewal may be automatically renewed upon the expiry of the contract. For such contract:
    • The electricity retailer is required to inform you at least 10 business days before the existing contract expiry date, and you have the right not to proceed with the automatic renewal;
    • The electricity retailer must ensure that the electricity rate is better than the prevailing regulated tariff at the point of contract renewal; and
    • After the contract has been automatically renewed, you have the right to, within the first 30 calendar days from the start of the renewed contract term, terminate the renewed contract by giving the electricity retailer at least 30 calendar days’ notice without you being subject to any early termination charges or other applicable fees.
  • An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption, unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter.
  • With direct billing, the electricity retailer will bill you directly for electricity supply, and SP Group will send you a separate bill for other utilities (such as water and gas supply). Your electricity retailer will advise you on the billing arrangement they offer. With indirect billing, you will receive a single monthly bill from SP Group covering the charges for electricity supply by the electricity retailer as well as the charges for the other utilities.
  • The electricity retailer may charge you a fee if you terminate the contract before its expiry date. 
  • The electricity retailer may require you to provide a security deposit for the supply of electricity. If you are a residential consumer, the electricity retailer is allowed to collect not more than 2 months of your average monthly electricity bill at the point of contracting, contract renewal or during the term of the contract.
  • The electricity retailer may require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on market-related charges.
  • The electricity retailer may bundle the supply of electricity with other products and/or services, such as the provision of phone or internet services, home energy management systems, newspaper or magazine subscription, etc. Please note the terms and conditions of the bundled products or services.