EMA FACT SHEET

FACT SHEET FOR STANDARD & NON-STANDARD PRICE PLAN

Note:

  • The Energy Market Authority requires an electricity retailer to provide you this Fact Sheet before you enter into an Electricity Supply Contract with the retailer. This Fact Sheet aims to provide you with key information about the contract.
  • The electricity retailer must answer any questions you have about the Fact Sheet.
  • Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of 9% GST. If there is any change to the GST rate during the contract duration, the electricity retailer reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate.

A. General Information

Name of Electricity Retailer:

PacificLight Energy Pte Ltd

Fact Sheet Version Date:

11 April 2025

B. Electricity Price Plan Information

Name of Price Plan:

Save While Sleeping 24

Type of Price Plan (see footnote 1):

Non-Standard

This is a Non-Standard Price Plan. The electricity rate to be paid by you is:

Peak/off-peak fixed-rate plan:

(i) 34.88¢/kWh during peak periods from 7 am to 11 pm (Day)
(ii) 16.90¢/kWh during off-peak periods from 11 pm to 7 am (Night) 
(Rates excl. 9% GST are 32.00¢/kWh and 15.50¢/kWh respectively)

The electricity retailer must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2):

Incentives:

  • SWEET TREATS PROMO: 
    • Get a $100 rebate off the third-month bill when signing up using promo code POWER100. Limited to the first 100 sign-ups from 4 April to 30 June 2025.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate. Refer to full T&Cs.; and
  • UOB BANK PROMO: 
    • Receive an additional $20 rebate when setting up recurring bill payments using an eligible UOB card, sign up for a 24-month plan, and register for the rebate between 4 April and 30 June 2025. Limited to the first 100 UOB customers. Refer to full T&Cs.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate; or
  • DBS BANK PROMO:
    • Get a $100 rebate off the third-month bill when signing up using promo code DBS100. Limited to the first 100 sign-ups from 4 April to 30 June 2025.
    • Must set up recurring payments with a DBS/POSB credit card or GIRO within one month of signing up with PacificLight and continue monthly payments throughout the contract period.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate. Refer to full T&Cs.; or
  • CLOUD TO CLOUDS PROMO:
    • Earn 1.2 KrisFlyer miles per kWh usage for the first 5 months of the contract and get one-time 1,500 Welcome Miles, capped at 6,000 miles.
    • Use promo code FLYER24 when signing up. Limited to the first 100 sign-ups from 4 April to 30 June 2025. 
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of miles. Refer to full T&Cs.; or
  • EXCLUSIVE FOR NTUC UNION MEMBERS (MAY DAY PROMO): 
    • Get a $120 rebate off your bill when signing up using promo code SG60NTUC24. Each S$60 rebate will be disbursed on the 6th and 12th-month bills. Limited to the first 60 sign-ups from 1 May to 31 May 2025. 
    • Must set up recurring payments using an NTUC Link Credit/Debit Card by Trust within one month of signing up with PacificLight and continue monthly payments throughout the contract period.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate. Refer to full T&Cs.; or
  • MAYBANK BANK PROMO:
    • Get an $88 rebate off the third-month bill when signing up using promo code MBBSG88. Limited to the first 100 sign-ups from 6 January to 30 June 2025.
    • Must set up recurring payments with a Maybank credit card within one month of signing up with PacificLight and continue monthly payments throughout the contract period.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate. Refer to full T&Cs.;or
  • MAYBANK PROMO - TAKE FLIGHT WITH MAYBANK:
    • Earn 1.2 KrisFlyer miles per kWh usage for the first 5 months and get one-time 1,500 Welcome Miles, capped at 6,000 miles.
    • Sign up before 31 July 2025 to receive an additional 1,000 Bonus Miles.
    • Use promo code MBBFLYER24 when signing up. Limited to the first 100 sign-ups from 1 May to 31 July 2025. 
    • Must set up recurring payments with a Maybank Horizon Visa Signature Card within one month of signing up with PacificLight and continue monthly payments throughout the contract period.
    • Subject to minimum monthly usage of 60 kWh and full and prompt payments for bills prior to disbursement of rebate. Refer to full T&Cs.

Other Benefits:

  • Apply the Referral Code during online sign-up to receive an additional $20 referral rebate. Refer to full T&Cs
  • Security Deposit waiver for monthly payments via recurring VISA / Mastercard / AMEX credit card deductions on invoice date.

Conditions shall apply to all promotions. In particular, if you breach this contract/ terminate early, we may recover the value of the promotion.

Contract Duration:

24 months

Automatic Renewal of Contract (see footnote 3): 

Yes: Renewed contract will remain on a plan of similar duration. This is subject to Clause 3.2 of the Residential Electricity Contract.  

Advanced Meter Required (see footnote 4):

Yes

Direct Billing of Electricity Charges by the Retailer (see footnote 5):

Yes

C. Additional Fees or Charges for Electricity Services

One-Time Registration Fee:

Not applicable

Late Payment Charge:

27.80% per annum, calculated daily from the date of transaction until receipt of full payment.

Early Termination Charge (see footnote 6):

HDB 1 and 2 Room - $160
HDB 3 Room - $220
HDB 4 Room - $320
HDB 5 Room - $380
HDB Executive, Jumbo or Multi-Gen - $460
Condominium, Apartment or Shophouse - $480
Terrace - $720
Semi-Detached - $1,000
Bungalow or Penthouse - $2,000

Security Deposit (see footnote 7):

HDB 1 and 2 Room - $80
HDB 3 Room - $110
HDB 4 Room - $160
HDB 5 Room - $190
HDB Executive, Jumbo or Multi-Gen - $230
Condominium, Apartment or Shophouse - $240
Terrace - $360
Semi-Detached - $500
Bungalow or Penthouse - $1,000

Any other fees and charges (see footnote 8):

Other charges (only if applicable)

  1. Paper bill fee - $3.27 per bill (T&C clause 7.1b)
  2. Historical billing information request - $21.80 (T&C clause 8.4)
  3. Reprint and mailing of hardcopy bills - $3.27 per bill (T&C clause 8.4)
  4. Deduction failure fee - $1.09 for each GIRO/ Recurring card deduction failure (T&C clause 7.1b)
  5. Account closure fee $10.90 and any other ad-hoc fees as imposed by SP Group (T&C clause 7.1b)
  6. Bank fee - $0.82 for each cheque payment (T&C clause 7.1b).
  7. AMI meter fee (Save While Sleeping plan) - $43.60/meter/installation.

D. Bundled product or services (see footnote 9):

There are other products or services bundled with the electricity price plan:

No

If yes, the electricity retailer should specify below what are the bundled products or services. You should discuss the details with the electricity retailer such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services:

Not applicable

E. Footnotes