To find out if you’re eligible, simply add together the electricity consumption at each of your premises in Singapore. If the total consumption exceeds 2,000 kWh per month, you meet the current contestability threshold.
Rather than buying electricity from SP Services at a regulated tariff, eligible consumers can choose from a range of different energy plans from a licensed electricity retailer such as PacificLight Energy according to their needs, and reduce the cost of electricity.
Call our hotline at (insert number) or email our sales team at [email protected]. We will then recommend the best price plan to suit your business needs.
All new contestable consumers will need to install the Advanced Metering Infrastructure (AMI) meters. SP PowerGrid (SPPG), a division of SP Power that maintains the transmission and distribution network, will arrange an appointment with you for the installation of the meter.
A fax or letter will be sent to you from SPPG informing you of the approved contestability status, along with your newly created MSS (What is MSS?) Account Number, starting with 930XXXXX.
No, there will be no change. As the transmission licensee, SP PowerAssets (SPPA), remains responsible for the physical delivery of electricity supply to your premises — regardless of which retailer you choose. Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply even when you become contestable.
No. An SPPA Technician will contact you to schedule a convenient date to install the new AMI Meter.
For consumers taking electricity supply of up to 100A, SPPG will need to temporarily interrupt your power supply for no longer than 30 minutes for the installation. For larger consumers, there will be no supply interruption during installation of the meters.
SP PowerGrid (SPPG) is a division of SP Power that maintains the transmission and distribution network. Please contact SPPG at 1800-778 8888 (24-hr Electricity Service Centre) if you face any problems with your electricity supply.
You may call 6266 1188 to inform us of your faulty meter. We will liaise on your behalf with SP Power-Grid and advise you on the next steps.
You will be given a 60-day grace period, starting from the day you become contestable to choose your electricity purchase option. During this time, SP Group will continue to supply your electricity at the regulated tariff until:
Contestability applications for normal metered accounts and master metered accounts will be approved within 2 and 5 business days respectively. This does not include the time needed to install or replace any metering equipment. Should there be any requirement to replace metering equipment, the lead time will be longer (at least one month).
Yes, your security deposit will be refunded as soon as all outstanding and final charges payable to SP Group have been settled.
A BP is assigned to all consumers by SP Group. All Low Tension consumers (taking supplies at 400V/230V, e.g. small offices) will be assigned one of 5 BP cycles (i.e. 05, 10, 15, 20, and 25). For example, if your BP cycle is BP05, you will be billed from 5th of the current month to 4th of the following month.
You will receive your first bill approximately 10 business days after your Billing Period (BP).
SP Group allocates one of 5 BP cycles for all consumers and uses the BP01 cycle of 1st to 30th of every month for all High Tension consumers (taking supplies at 22kV or 6.6kV and with a Contracted Capacity of less than 1,700kW, e.g. manufacturing companies) only.
Yes, you may make this request via our Customer Service team. However, requests are subject to SP Group’s approval. This is only applicable for BP cycles 05, 10, 15, 20 and 25.
GIRO
Get your GIRO application started!
Once your GIRO application is approved by your bank (usually 4-6 weeks upon receipt of your form), a system-generated notification will be sent to you.
Your monthly payment will automatically be deducted from your bank account on the bill’s due date. If that day falls on a weekend or public holiday, your payment date will occur on the next working day.
Fund Transfer
Please transfer the payable amount to:
Bank Name: Malayan Banking Berhad
Bank Code: 7302
Branch Code: 001
Beneficiary Name: PacificLight Energy Pte Ltd
Account Number: 04011523459
SWIFT BIC: MBBESGSGXXX
Cheque
For cheque payment, please cross the cheque and make it payable to “PacificLight Energy Pte Ltd”. Indi-cate your name, PacificLight account number(s) and invoice number(s) on the back of the cheque and mail it to 8 Jurong Town Hall Road, The JTC Summit #12-01/06 Singapore 609434
Cash
Kindly proceed to any Maybank branch and follow these steps:
In Person
You may pay your bills over the counter at all Singapore Post Offices by cash or NETS. AXS stations (NETS and Debit Card with minimum of $5 per transaction) or SAM Kiosk (NETS only)
ATM/Debit Card
SAM Kiosk
SAM Web/Mobile
AXS Station
AXS e-Station & m-Station
Should you have any issues with billing or payment, please call Customer Service at 6266 1188 or send an email to [email protected].
Our customer portal provides access to all your data. You can log in here
You may also contact Customer Service at 6266 1188 or your dedicated sales representative for assistance.
You may choose to:
Thank you for referring us! Please visit https://pacificlight.com.sg/business/referabusiness for more details on our Business Referral Programme.
