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Freelance Customer Service Call Agent

Responsibilities:

  • Managing inbound calls in a timely manner.
  • Maintaining database in Billing and CRM systems.
  • Assisting in telephony contracting by guiding customers through the buying process. 
  • Following up on calls whenever necessary.
  • Assist in other ad-hoc duties.

 

Requirements:

  • Bilingual skills.
  • Fluent in English and Mandarin (due to the need to answer enquiries of mandarin speaking customers).
  • Professional phone presence (good grammar).
  • Possess excellent interpersonal and customer service skills.
  • Computer skills.
  • Willing to learn and meticulous.
  • Able to multi-task.
  • Self-motivated.
  • A positive attitude and a strong work ethic required.
  • Able to commence work immediately or within short notice.
  • Flexible Working hours, Monday to Friday (9am – 8pm), Saturday (9am – 1pm).

 

Working Location:

  • Near Jurong East MRT